At Dubai Voyages (Registration Number: 16797439), we strive to provide exceptional service and customer satisfaction. This Refund Policy outlines the terms and conditions for cancellations and refunds of bookings made through our platform.
1. General Refund Policy
Our refund policy is designed to be fair to both customers and our partner attractions. Refund eligibility depends on several factors including the type of booking, timing of cancellation, and specific terms of the attraction.
Important: Refund policies vary by attraction and service. Always review the specific cancellation terms displayed during booking before confirming your purchase.
2. Standard Cancellation Terms
2.1 Cancellation Timeline
| Cancellation Period |
Refund Amount |
| More than 7 days before date |
90% refund (10% processing fee) |
| 4-7 days before date |
75% refund (25% cancellation fee) |
| 2-3 days before date |
50% refund (50% cancellation fee) |
| Less than 48 hours before date |
No refund |
| No-show |
No refund |
Note: These are standard terms. Specific attractions may have different policies.
2.2 Non-Refundable Bookings
Certain bookings are marked as non-refundable at the time of purchase and include:
- Special promotional rates and discount packages
- Last-minute bookings (within 48 hours of visit date)
- Premium or VIP experiences
- Packages clearly marked as "Non-Refundable"
- Group bookings with special negotiated rates
3. How to Request a Refund
3.1 Cancellation Process
To request a cancellation and refund:
- Contact Us: Email info@dubaivoyages.online with your booking reference
- Provide Details: Include booking number, date, and reason for cancellation
- Wait for Confirmation: We will review your request within 24-48 hours
- Receive Refund: If approved, refunds are processed within 7-14 business days
3.2 Required Information
Your refund request must include:
- Full name as per booking
- Booking reference number
- Email address used for booking
- Reason for cancellation
- Original payment method details (for verification)
4. Refund Processing
4.1 Processing Time
- Review Period: 24-48 hours to review eligibility
- Processing Time: 7-14 business days after approval
- Bank Processing: Additional 3-5 business days depending on your bank
4.2 Refund Methods
Refunds are issued to the original payment method:
- Credit/Debit Card: Refunded to the same card used for purchase
- Bank Transfer: Returned to the originating account
- Digital Wallets: Credited back to the same wallet
Note: We cannot process refunds to different accounts or payment methods.
5. Attraction-Specific Policies
5.1 Theme Parks and Water Parks
- LEGOLAND Water Park: 48-hour cancellation notice required
- IMG Worlds of Adventure: Non-refundable once tickets are issued
- Wild Wadi Waterpark: 24-hour cancellation policy
5.2 Observation Decks and Museums
- Burj Khalifa At The Top: 24-hour cancellation for full refund
- Museum of the Future: 72-hour cancellation policy
- Dubai Frame: 48-hour cancellation notice
5.3 Desert Safaris and Tours
- Standard Desert Safari: 48-hour cancellation for 90% refund
- Private Tours: 72-hour cancellation notice required
- Group Bookings: 7-day cancellation policy
5.4 Shows and Entertainment
- La Perle by Dragone: Non-refundable, exchanges allowed up to 24 hours before
- Dinner Shows: 48-hour cancellation policy
- Special Events: Typically non-refundable
6. Exceptional Circumstances
6.1 Weather-Related Cancellations
If an attraction is closed due to severe weather:
- Full refund or alternative date offered
- No cancellation fees apply
- You will be notified as soon as possible
6.2 Medical Emergencies
In case of medical emergencies:
- Medical documentation may be required
- Special consideration for refunds on a case-by-case basis
- Contact us immediately with supporting documents
6.3 Force Majeure
In cases of events beyond our control (natural disasters, pandemics, government restrictions):
- Full refund or credit for future bookings
- No cancellation fees
- Flexible rebooking options
7. Modifications and Changes
7.1 Date Changes
To modify your booking date:
- Subject to availability at new date
- May incur change fees depending on attraction
- Price difference may apply if rates have changed
- Must be requested at least 48 hours before original date
7.2 Partial Cancellations
For group bookings with partial cancellations:
- Refund calculated on per-person basis
- Group rates may be adjusted if numbers fall below minimum
- Cancellation terms apply to cancelled portions
8. No-Show Policy
If you fail to show up for your booking:
- No refund will be provided
- Tickets cannot be rescheduled
- Full booking value is forfeited
Important: Contact us immediately if you're running late or experiencing difficulties.
9. Promotional Offers and Discounts
Special terms apply to promotional bookings:
- Heavily discounted tickets may be non-refundable
- Flash sales typically have stricter cancellation policies
- Bundle deals may have different refund terms per component
- Promo codes and special offers may void standard refund rights
10. Processing Fees
Refunds are subject to processing fees:
- Standard Processing Fee: 10% of booking value (minimum AED 25)
- Late Cancellation Fee: Up to 50% of booking value
- Bank/Payment Gateway Fees: Non-refundable transaction fees
11. Refund Denials
Refunds may be denied if:
- Cancellation request is made outside allowed timeframe
- Booking is marked as non-refundable
- Tickets have already been used or redeemed
- Fraudulent activity is suspected
- Terms and Conditions were violated
- No-show without prior notification
12. Disputes and Appeals
12.1 Dispute Resolution
If you disagree with a refund decision:
- Submit a formal appeal to info@dubaivoyages.online
- Include all relevant documentation and evidence
- We will review within 5-7 business days
- Final decision will be communicated in writing
12.2 Escalation
If the dispute remains unresolved:
- Request escalation to management
- Consider formal mediation services
- Review options under UAE consumer protection laws
13. Credit and Vouchers
As an alternative to refunds, we may offer:
- Future Credit: 110% of booking value as credit for future bookings
- Validity: Credits valid for 12 months from issue date
- Transferability: Credits are non-transferable
- Usage: Can be used for any Dubai Voyages booking
14. Partner Attraction Policies
Some bookings are subject to partner attraction policies that may differ from our standard terms. Always review specific terms at booking.
Tip: Purchase travel insurance for added protection against unforeseen circumstances that may prevent you from using your booking.
15. Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will:
- Be posted on our website with updated "Last Modified" date
- Apply to future bookings only
- Not affect existing confirmed bookings
16. Contact Information
For refund requests or questions about this policy:
Dubai Voyages
1 Colten Outlook
Karleehaven, QLD 9211
United Arab Emirates
Email: info@dubaivoyages.online
Phone: +9767801581697
Registration Number: 16797439
Customer Service Hours:
Monday - Saturday: 9:00 AM - 8:00 PM GST
Sunday: 10:00 AM - 6:00 PM GST
17. Important Reminders
- Always read specific booking terms before purchase
- Keep your booking confirmation and reference number
- Request cancellations as early as possible
- Provide accurate contact information for refund updates
- Check your email regularly for refund status updates
- Contact us immediately if you experience any issues
18. Acknowledgment
By making a booking through Dubai Voyages, you acknowledge that you have read, understood, and agree to this Refund Policy.