Welcome to Dubai Voyages. These Terms and Conditions ("Terms") govern your use of our website dubaivoyages.online and the services we provide. By accessing or using our services, you agree to be bound by these Terms.
1. Definitions
- "We," "Us," "Our" refers to Dubai Voyages (Registration Number: 16797439)
- "You," "Your" refers to the user or customer of our services
- "Services" refers to ticket bookings, tour arrangements, and related services
- "Website" refers to dubaivoyages.online
- "Partner" refers to attractions, venues, and service providers we work with
2. Acceptance of Terms
By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, please discontinue use immediately.
3. Eligibility
To use our services, you must:
- Be at least 18 years of age or have parental/guardian consent
- Have the legal capacity to enter into binding contracts
- Provide accurate and complete information
- Comply with all applicable laws and regulations
4. Account Registration
4.1 Account Creation
To access certain services, you may need to create an account. You agree to:
- Provide accurate, current, and complete information
- Maintain and update your information
- Keep your password confidential
- Notify us immediately of unauthorized access
- Accept responsibility for all activities under your account
4.2 Account Termination
We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.
5. Booking and Reservations
5.1 Booking Process
When making a booking through our platform:
- Prices are displayed in the currency specified on the website
- All prices include applicable taxes unless stated otherwise
- Availability is subject to confirmation
- Bookings are confirmed upon receipt of payment
- You will receive a booking confirmation via email
5.2 Payment
Payment must be made in full at the time of booking using accepted payment methods. We use secure payment processors to protect your financial information.
5.3 Pricing
- Prices are subject to change without notice
- Promotional offers have specific terms and expiration dates
- We reserve the right to correct pricing errors
- The price paid at booking is the final price
5.4 Booking Confirmation
Upon successful booking, you will receive:
- Confirmation email with booking reference number
- E-tickets or vouchers (where applicable)
- Instructions for accessing attractions
- Terms specific to your booking
6. Cancellations and Modifications
6.1 Cancellation by Customer
Cancellation policies vary by attraction and service. Generally:
- Cancellations must be requested through our official channels
- Cancellation fees may apply depending on timing
- Some bookings may be non-refundable
- Refunds are processed according to our Refund Policy
6.2 Modifications
Changes to bookings are subject to:
- Availability at the time of modification request
- Partner attraction policies
- Potential additional charges
- Approval by Dubai Voyages
6.3 Cancellation by Dubai Voyages
We may cancel bookings if:
- The attraction is closed or unavailable
- There are safety concerns
- We detect fraudulent activity
- Terms are violated
In such cases, we will provide a full refund or alternative arrangements.
7. Use of Services
7.1 Permitted Use
You agree to use our services only for lawful purposes and in accordance with these Terms.
7.2 Prohibited Activities
You may not:
- Use the website for any illegal purpose
- Attempt to gain unauthorized access to our systems
- Transmit viruses or malicious code
- Engage in data mining or harvesting
- Impersonate any person or entity
- Interfere with website operations
- Resell tickets without authorization
- Use automated systems (bots) for bookings
8. Tickets and Vouchers
8.1 Validity
- Tickets and vouchers are valid for specified dates only
- Some tickets may have restrictions on entry times
- Lost or stolen tickets may not be replaceable
- Tickets are non-transferable unless specified
8.2 Redemption
When redeeming tickets:
- Present valid identification when required
- Follow attraction-specific entry procedures
- Arrive during specified time slots
- Comply with attraction rules and regulations
9. Customer Responsibilities
As a customer, you are responsible for:
- Verifying booking details before confirmation
- Arriving on time for scheduled activities
- Meeting health and safety requirements
- Following attraction rules and staff instructions
- Supervising minors in your party
- Ensuring you meet age/height restrictions
- Having necessary travel documents (passport, visa)
10. Liability and Disclaimers
10.1 Our Role
Dubai Voyages acts as an intermediary between customers and attractions. We are not responsible for:
- Actions or omissions of partner attractions
- Quality of services provided by partners
- Accidents or injuries at attractions
- Weather-related cancellations
- Changes to attraction operations
10.2 Limitation of Liability
To the maximum extent permitted by law:
- We are not liable for indirect or consequential damages
- Our liability is limited to the amount paid for the booking
- We do not guarantee uninterrupted service availability
- Website content is provided "as is" without warranties
10.3 Force Majeure
We are not liable for failures due to circumstances beyond our reasonable control, including:
- Natural disasters
- Pandemics or health emergencies
- War or terrorism
- Government actions
- Technical failures
11. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Dubai Voyages or our licensors and is protected by intellectual property laws.
You may not:
- Copy, reproduce, or distribute content without permission
- Modify or create derivative works
- Use our trademarks or branding
- Remove copyright or proprietary notices
12. User Content
If you submit reviews, comments, or other content:
- You grant us a license to use, display, and distribute your content
- You represent that you own the rights to the content
- You agree not to post offensive, defamatory, or illegal content
- We reserve the right to remove inappropriate content
13. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for:
- Content on third-party sites
- Privacy practices of linked sites
- Products or services offered by third parties
Your use of third-party websites is at your own risk.
14. Privacy
Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our services, you consent to our Privacy Policy.
15. Communications
By creating an account or making a booking, you consent to receive:
- Booking confirmations and updates
- Important notices about your reservations
- Customer service communications
- Marketing emails (you may opt-out at any time)
16. Dispute Resolution
16.1 Governing Law
These Terms are governed by the laws of the United Arab Emirates.
16.2 Complaint Procedure
If you have a complaint:
- Contact our customer service team at info@dubaivoyages.online
- Provide your booking reference and details of the issue
- We will investigate and respond within 10 business days
- If unresolved, you may escalate to formal dispute resolution
16.3 Arbitration
Any disputes that cannot be resolved through negotiation will be settled through binding arbitration in Dubai, UAE.
17. Modifications to Terms
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the website. Continued use of our services after changes constitutes acceptance of the modified Terms.
18. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. Entire Agreement
These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Dubai Voyages regarding use of our services.
20. Contact Information
For questions about these Terms or our services, please contact:
Dubai Voyages
1 Colten Outlook
Karleehaven, QLD 9211
United Arab Emirates
Email: info@dubaivoyages.online
Phone: +9767801581697
Registration Number: 16797439
21. Acknowledgment
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.